Shop terms — beta

DRAFT FOR REVIEW BEFORE LAUNCH. Prepared for shop testing; not approved for public sales.

Seller and contact

The seller is Willa Słoneczna sp. z o.o., ul. Słoneczna 16, 43-426 Dębowiec, Poland, tax number 5482755342. Orders and complaints: biuro@willasloneczna.pl.

Offers and orders

The shop offers goods, services and event admission. Each offer specifies variants, gross prices in PLN, availability, dates and collection or delivery options. The full total, including selected extras and delivery costs, is shown before ordering. Correct contact details are required to handle an order.

Accounts use an e-mail verification code instead of a password. Review your details, products, quantities and consents before submitting. Receipt of an order is not confirmation of payment; payment is confirmed after the payment provider notifies us.

Payment and delivery

Online payments are processed by Tpay. Stock or places may be held for the period shown in the cart. Unpaid holds expire; late or mismatched payments require clarification with staff. Collection is at Willa Słoneczna unless the offer states otherwise. Shipping is available only where offered. Delivery or collection timing and costs must be disclosed before purchase.

Events and tickets

The selected date, time, ticket type and quantity apply to a specific event. Once payment is confirmed, PDF tickets are sent to the buyer where included in the offer and remain available in the account until the event ends. Keep QR codes private: they are used for admission. Events without QR control follow the information in their offer. The organiser will notify customers of event changes or cancellation and available remedies.

Complaints and withdrawal

Send complaints by e-mail or post to the seller, including the order number, issue and requested resolution. Consumer complaints receive a response within the statutory 14 days. Statutory rights concerning conformity of goods and services remain unaffected.

Consumers and businesses qualifying for consumer protection generally have 14 days to withdraw from a distance contract; for goods, this period starts on receipt. Send a withdrawal statement to the seller. Return goods within 14 days of withdrawal; the buyer bears direct return costs. Refunds follow statutory rules and may be withheld until the goods or proof of return are received.

Exceptions may apply to perishable goods, goods made to individual specifications, and catering or leisure events on a specified date. An exception must match the particular offer and be disclosed before purchase; it does not automatically cover all shop purchases.

Discounts and vouchers

A discount code has its own scope, expiry and discount. A voucher may retain a balance reduced by successive purchases. The available and applied amounts appear in the cart. Issuance, expiry, refunds and accounting rules require approval before vouchers are sold.

Staff review required

Verify company details and contact, contract formation, delivery timing and charges, returns, exceptions for each offer, event cancellation and voucher rules. Add a withdrawal form. Remove the draft notice only after the entire document has been approved.